At House Of Herne, we are committed to providing a straightforward and fair return policy that prioritises our customers’ satisfaction. We believe in the quality of our products, and if for any reason you are not completely happy with your purchase, you have the option to return it within 14 days of the date of purchase. To ensure a smooth return process, we kindly ask that all returned items are in their original condition, complete with all tags and packaging. Please note that we cannot accept returns on items that have been washed or damaged, as we hold our quality standards in high regard. We appreciate your understanding and cooperation, and we aim to make your shopping experience as enjoyable and hassle-free as possible.

Please contact us via email, where we will provide you with an address to return your order to.
When sending your item back please include a note with your order number.
When trying on items, please ensure that they are not in contact with anything that may mark, stain or add scent to them such as deodorant, perfume, cigarettes, food and drinks. Clothes Tags must remain in tact, We will not be able to refund any items where there is evidence that these instructions have not been followed.

Returned items will be at the cost of the buyer.

Refunds will not be given for initial postage costs.

Please allow up to 14 days from our receipt of returns for us to process your refund.
Your refund will be refunded on to the same card you used to make your purchase.